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| Label | Description |
|---|---|
| Search | Service Desk is a very powerful solution that is part of our product can virtually find its application in every organisation. - Use case with respect to ((Hotel GL1011.pdf)) industry. |
| Current Day Dashboard | This dashboard provides a coordinator-wise overview for the day, allowing supervisors to identify any coordinators with TAT completion percentages below expectations. This enables proactive intervention to address issues and prevent escalations. |
| Current Pending Consolidated | This dashboard provides a coordinator-wise current pending task count for the day, allowing supervisors to identify any coordinators with more task pending. This enables proactive intervention to address issues and prevent escalations. |
| Current Pending Details | This dashboard offers a comprehensive list of pending tasks, including coordinator details, pending duration, and task relevance with TAT. This allows supervisors to pinpoint potential escalations and take proactive measures to address issues before they escalate. |
| Call | The call button initiates an intercom call to the relevant extension, allowing users to clarify details about a pending task or check feedback on a completed task. |
| Current | There are two possible scenarios with respect to the grid display based on the user role: 1. Coordinator: The grid will show all pending tasks that the coordinator is responsible for closing. - Blue: Indicates the coordinator has not yet completed entering details (non-mandatory). - Yellow: Indicates that the task requirements have been recorded, and it is currently TAT-safe. - Red: Indicates the task is overdue and requires immediate attention to close. 2. Supervisor: The grid will display only the TAT-overdue tasks for all coordinators within the supervisor reporting structure warranting his intervention. |
| Future | This option works in conjunction with Prebook and displays all future tasks created using the prebook feature. By default, the timer will display in negative with box color in green, indicating the time remaining before the task is due to be moved to current task queue. The TAT (Turnaround Time) will start exactly when the task is due, as if it were created at that moment, joining the current task queue seamlessly. |
| Prebook | The grid under this option will display all the extensions related to the service point in real-time. The Prebook feature allows scheduling service requests in advance. For instance, in a nurse calling station, the coordinator can pre-schedule medication reminders for each patient, ensuring tasks are automatically generated at the specified time for nurse attention. In a hotel scenario, guests can similarly prebook services, such as ordering morning coffee the night before, to avoid delays during peak hours. Unlike other options that show a task timer, this will display the number of future tasks pending for the guest or patient. |