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| Label | Description |
|---|---|
| Search | - This WebRTC-based IP Phone supports both voice and video calling, developed with numerous customizations to enhance user convenience. - This provides a centralized directory with the option to sync and combine personal numbers, ensuring up-to-date contact information. - It can also serve as a PC-based operator console for organizations with medium call loads. - The phone offers customizable DSS keys on the right, allowing users to select which extension statuses to display. - It also features a single-touch call transfer to both extensions and external mobile numbers, with options for blind or attended transfers. |
| Register / Unregister | - The green or grey phone icon at the top toggles between registering and unregistering the phone. - When the icon is green, it indicates the phone is registered and clicking will unregister the phone. - When the icon is grey, it means the phone is unregistered and clicking will register the phone again with the server. |
| Settings | The settings button on the right corner controls how the WebRTC phone is configured, based on the application and customized for each extension and its usage pattern. It includes six key components: - Refresh Registration: Refreshes phone registration by unregistering and re-registering. - Configure Extension: Opens a dialogue box for entering registration details. For Caller or CPS, these details are automatically passed on during login, and users just need to save and register. - Auto Answer: Enables or disables auto-answer, typically activated by default for call center agents. A checkmark on right indicates that the feature is active on the phone. - Do Not Disturb: Enables or disables Do not disturb, this feature will stop all incoming calls to the extension. A checkmark indicates if this feature is active on the phone. - Call Waiting: Enables or disables call waiting, A checkmark indicates if this feature is active on the phone. - Record All Calls: This option records all intercom and external calls to the local hard disk, independent of system-driven call recording. A checkmark indicates if this feature is active on the phone. |
| Find Someone | - The Contacts tab on the left-hand side is initially empty and can be refreshed with the latest directory as entered in Admin --> Settings --> Directory by selecting Caller/CPS --> Settings --> Generate Contacts. - As you receive or make calls from unlisted numbers, those numbers are automatically added to this tab, potentially cluttering it. To clear these unlisted numbers, refresh Caller/CPS --> Settings --> Generate Contacts again. - This search option allows you to search for a specific contact from the directory to make a call. |
| Call | This option opens a phone dialogue box, to manually enter any number and initiate a voice or video call to an unlisted number. Ensure that the number dialed follows the format required by the service provider, based on trunk settings. We generally advise configuring trunk settings to avoid requiring country codes or prefixing with "0", ensuring a consistent standard across the system. |
| Add Someone | Agents can add contacts to the common directory maintained in Admin --> Settings --> Directory. While creating a contact, agents have two choices: 1) Global: Contacts added using this option are visible to all extensions and become part of the global directory. 2) Personal: Contacts added using this option are only visible to the agent extension, making them private. |
| Call Transfer | This opens an advanced transfer dialogue box with the following options: 1. Textbox: Enter any extension number or mobile number manually. 2. DataGrid: Displays Extension, Mobile, and Alternate column entries from the directory Admin --> Settings --> Directory. 3. Search: Find specific rows within the DataGrid based on the input. You can choose from three transfer modes: |
| Call Notes | This utility allows agents to take call notes during a conversation, automatically capturing the timestamp and caller ID. The agent only needs to enter the message, making it easy to retrieve and use for follow-up activities later on. |
| Call History | This utility displays the last 10 call logs, including incoming, outgoing, and missed calls from the number currently handled by the extension user. This unique feature can be particularly useful in various scenarios. For example, in an operator console, if a customer calls back in response to a missed call, the agent can refer to this call history and transfer the call to the concerned person who previously tried to reach the customer that went unanswered. |