Com1 Leadsquared Telephony Integration - Overview

Leadsquared as the name goes is primarily a marketing automation platform that offers end to end sales Customer Relationship Management (CRM) services, A proud Indian product, is the market leader in this space with many leading corporates trusting Leadsquared for their enquiry management. Com1 IpPbx is proud to play a small part in one of the functions of Leadsquared - Telephony integration. Irrespective of many communication modes that have evolved in the last decade, telephony communication still remains the most trusted and the most reliable form of professional communication even today. Com1 IpPbx seamlessly integrates with Leadsquared CRM through its api & webhook capabilities to give you cutting edge telephony features inside your favorite Leadsquared CRM.

Though there are multiple products available with this capability which are mostly cloud based, subscription-based telephony integration while Com1 IpPbx is one of the very few premises-based solutions that seamlessly integrates with Leadsquared CRM. This not only saves the monthly subscription cost for Leadsquared CRM customers but also allows the customer to use his own telephony resources to have continuity in the telephony transactions with its valuable customers.

Com1 Leadsquared Telephony Integration Prerequisites:

Com1 Developer Option Login Page :

By using your Com1 IpPbx admin login credentials you can log into the Com1 IpPbx developer option menu and create settings for Leadsquared Telephony Integration. The link to login into the portal is [COM1 IPPBX IP]/api

Setting Up Leadsquared Telephony Integration :

STEP 1 : Activation & Generation Of Com1 Developer Option License
Settings --> API Key

STEP 2 : Setting Up Leadsquared CRM as the webhook destination for Com1 IPPBX
Settings --> Webhook URL

STEP 3 : Integration Of Your Leadsquared Crm with Com1 IpPbx

Prerequired Data :

STEP 4 : Updating the Leadsquared Credentials in Com1 IpPbx
Leadsquared --> Settings
Access Key, Secret Key & Connector Id (Get This from Leadsquared) and Press Update Button. Select Your Choice for Incoming call popup & click to call and update individually.

STEP 5 : Get the Leadsquared users list of your account
Leadsquared --> Users
Press Update button to get all your users and setup com1 IpPbx extension mapping.

STEP 6 : Com1 IpPbx extension mapping of Leadsquared Users
Leadsquared --> Users --> Click Icon Under Ext Column
Press the blue icon available under extension column to enter or update extensions to respective Leadsquared user.

STEP 7 : Virtual Number Entry And Update To Leadsquared Server.
Leadsquared --> Virtual Numbers --> Click Add Button to open popup.
This option is used to track the source of lead that comes through telephone lines. Multiple DID's are mapped to multiple source that changes dynamically. Press Update button to update the Virtual number details to Leadsquared server.

Troubleshooting Tools for Leadsquared Integration :

A) Leadsquared Playground

1) Click To Call

Leadsquared --> Testing Ground --> Click2Call Tab
Enter the extension number of leadsquared user and the mobile number to be dialed. Click Submit button that will make the extension ring and on pick up the call will be generated for the entered mobile number. This will also display the click 2 call link that needs to be updated in Leadsquared server for activating this feature.

Settings --> Webhook Playground
By default, this tool will be in No condition which needs to be activated by clicking Yes option. If by any chance if there is any issue of popup in Leadsquared during call event, using this tool we can find out if the call events are reaching Leadsquared server and track respective error code or success code from Leadsquared server.

Leadsquared --> Testing Ground --> Lead Id Tab
Leadid is the unique id generated by leadsquared for every mobile number. This option will first query if the mobile number already has a leadid allotted before and generate a new leadid if it does not exist. The generated leadid or existing leadid will be displayed in red on the right-side of this option.

3) Agent Popup

Leadsquared --> Testing Ground --> Agent Popup Tab
If the leadsquared customer chooses to have popup during incoming calls, this needs to be activated under settings. After activation you can test if the server is responding to the events sent by com1 ippbx here. Response Id will be generated on the right-hand side of the menu to confirm if the call popup webhook from Com1 ippbx is in order and received by leadsquared server.

4) Call Log

Leadsquared --> Testing Ground --> Call Log Tab
Sending call log to Leadsquared server is a mandatory activity for every incoming and outgoing call for the extensions listed as Leadsquared users. Response Id will be generated on the right-hand side of the menu to confirm if the call log webhook from Com1 ippbx is in order and received by leadsquared server.

B) Webhook Playground

C) Event Log

Settings --> Event Log
By default, even this tool will be in deactive mode unless activated as explained in the previous menu. This gives the complete flow of events right across various points before it reaches Leadsquared server. This is more our troubleshooting tool than of any customer interest.

Com1 Leadsquared Telephony Integration - Hardware Appliance :

Com1 Software Specifications :

Com1 Leadsquared Telephony Integration - Effortless Installation, Reinstallation & Maintenance From Pendrive :

• Fast, simple installation: Download the latest ISO from our website, write it to a pen drive, and complete the full OS + Com1 software installation in ~20 minutes on our appliance or compatible customer hardware.
• Easy activation & restore: For new installs, obtain a license from your distributor and start immediately; for reinstalls, licenses repopulate automatically — just reactivate and restore PBX/call-center configs from the cloud.
• Low maintenance & full control: Uses universally available local spares, requires no external dependencies, and is simple enough that customers and dealers can perform reinstallations themselves, reducing downtime and support overhead.

Com1 Leadsquared Telephony Integration - License Requirement :

S.No	Name	Model	Description
1	EXT100	Extension 100	This is the basic software on which all solutions are built. This is mandatory before you select any of the following solutions. (Built in 100 SIP Extension)
2	EXT1000	Extension 1000	This is the basic software on which all solutions are built. This is mandatory before you select any of the following solutions. (Built in 1000 SIP Extension)
3	EXP100	Expansion 100	This is expansion licence for IPPBX Software, to expand by 100 extensions to a maximum of 900 extensions (Max 8 Licence per system)
4	EXP1000	Expansion 1000	This is expansion license for IPPBX Software (Ent) to expand by 1000 extensions to a maximum of 8000 extensions (Max 7 Licence per system)
5	CCS	Call Centre Suite	This License is for Outbound Call Centre Solution. In case customer looking for Predective, Progressive or preview dialling using more agents.
6	CCS-L	Call Centre Suite-Light	This License is the lighter version for Outbound Call Centre Solution. In case customer looking for Predective, Progressive or preview dialling for not more than 5 agents.
7	ACD	Inbound CCS	This Licence is for Inbound Call Centre Solution. This is needed only if customer is going to employ dedicated agents to receive incoming calls.
8	ACD-L	Inbound CCS-Light	This Licence is the lighter version for Inbound Call Centre Solution. This is needed only if customer is going to employ dedicated agents to receive incoming calls restricted to a maximum of 5 agents.
8	DEVOPT	Developer Options	This Licence will activate paid API capabilities that will give Ringing, Attended and Hangup events for Incoming and Outgoing Calls using Webhooks. Also has various API funcationality that could be useful for various telephony CRM integration
10	CUSTLOGO	Customer Logo	If any customer prefers to display their own logo instead of the brand logo, they have the option to purchase this license and upload their logo. Once uploaded, it will automatically replace the brand logo across all designated logo points.
11	FIREALARM	Fire Alarm	This license integrates with the fire alarm control panel to monitor selected sensors. In case of an alert, it can play a predefined voice file over the public address system, call designated people with a preset message, and send notifications - such as WhatsApp messages or emails - detailing the sensor, area of operation, and nature of the threat.
12	SERDSK	ServiceDesk	The Service Desk is a versatile solution that provides control over hotel room services, doubles as a nurse call station in hospitals, and supports predefined service requirements in corporate environments. It features prominent displays, an escalation matrix with email and WhatsApp notifications, and a powerful reporting module, delivering a complete task management solution.
13	SURVEY	Survey Dial	This Licence is to Voice blasting of individual files or data merge and do customised voice announcements, imported from excel or updated using an API
14	TALLYINT	Tally Integration	This integrates with Tally accounting software to automatically update outstanding balances and provides a complete phone follow-up module. It is especially useful for distributors managing multiple dealers and bills, enabling seamless tracking of regular payments across several agents.
15	TICKETING	Ticketing	This provides a comprehensive, fully customizable ticketing module that integrates seamlessly with our call center solution and CPS. It includes email and WhatsApp integration, multiple escalation levels, TAT compliance, and exhaustive reporting - offering all the features of a professional ticketing solution.
16	VIREXT	Virtual Extension	Virtual Extension enables the creation of multiple user accounts with individual usernames and passwords. Users can make calls within daily, weekly, or monthly national or international minute budgets, while comprehensive reports track usage and ensure budget compliance.
17	STICPRO	Sticpro	StickPro captures visitor photos, tracks people inside premises, detects unauthorized movement, and integrates with attendance systems. It maps entries to a database for intelligent reporting and sends instant email and WhatsApp alerts for exceptions - offering security insights beyond standard CCTV.
18	HGHAVL	High Availability	This license enables synchronization between two identical systems, ensuring that both the database and voice files remain continuously updated. In the event of a primary server failure, all terminal equipment connected to it will automatically register with the secondary server, ensuring seamless failover and uninterrupted operation.

• Extension Activation: The basic Ext 100 license must be activated to create up to 100 extensions.


• Developer Option: To integrate with Leadsquared, you need to activate the Developer Option license and modify the settings for Leadsquared Telephony Integration. This enables the appropriate menus required for seamless Leadsquared integration.