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A Trading Turrets in share trading refers to a specialized telecommunication system used by traders and dealers in financial institutions to manage multiple phone lines to communicate quickly with clients, brokers, or other traders.
| Feature | Description |
|---|---|
| Hardware | As the entire system is web-based and part of our Com1 IPPBX solution, it can be accessed from the same trading PC in another browser tab or a standalone 11-inch tablet, depending on business needs. |
| Directory | Comprehensive unlimited contact management with an easy search option. |
| Call Popup | While Ringing - Caller details with an option to either attend or reject the call. During Call - Complete Call Handling on Mouse Click Option eg: Hold / Unhold, Mute / Unmute, Call Transfer, Call Hangup. After Call Completion - Option to categorize the call and pass remarks for every call. |
| Call Transfer Widget | This widget enables the dealer to transfer calls to co-dealers or customers, either to an extension or mobile, in blind transfer, consult transfer, or 3-way conference mode with a simple mouse click. |
| One Touch Widget | This One Touch widget offers quick call transfer and outgoing dialing to an extension or external number with a single touch. |
| Voicelogger | The administrator can set a prefix duration to access and review the dealer own voice logger, enabling proactive monitoring and action on customer conversations. |
| Missed Call | This offers a comprehensive missed call management for dealers with both individual as well as group options. |
| Productivity Tools | Dealer Board Offers Various Productivity tools like Call Notes Board, Text Message Broadcasting, Quick Task Board, Call History, Calculator and Collaborative Task Board. |
| Call Conference | This widget allows the dealer to organize conference calls with co-dealers and multiple customers, with an option to record the conference call to meet SEBI compliance requirements. |
| Voicemail | Allows customers to leave voicemail messages when a dealer is logged off, ensuring prompt follow-up upon the dealer return. The Voicemail-to-email function sends the voicemail to the dealer email, enabling quick review and response, for urgent requests. |
| Barge - In | For quality control, the supervisor can barge into any dealers call and listen with or without warning. The supervisor also has the option to whisper instructions to the dealer without the customer knowledge. If necessary, the supervisor can remove the dealer and take over the conversation during the same call. |
| Dial Pad | The Dealer Board features a dial pad, enabling the dealer to make voice or video calls to any unlisted number or extension not part of the directory. |
| Log In / Log Out | Dealer login and logout times are recorded to monitor floor discipline. |
| Dealer board is a web-based application developed using WEBRTC technology. | |
| The application is browser-based, making it both operating system and hardware independent. | |
| Depending on the dealers business requirements, the application can be accessed on an 11-inch tablet for standalone use or in a browser tab on the dealers trading computer for integrated trading needs. |
| Directory with unlimited Centralised (Global) as well as Personal Contact Entry. Contact entries can either be done in the admin panel or by the Dealers in their Dealer Board. | |
| Any changes in the Directory, can be updated by the Dealers periodically to have the latest contact list in the Dealer Board. | |
| Dealers can easily search the Contacts and make outbound calls with ease from the Directory that remains updated always. | |
| Dealers will also recognize the customer by name as the Dealer board with show the name of the caller based on CLI received from the Directory. |
| This pop-up appears only for incoming calls and includes two tabs: one for Call Details and another for Call Handling. | |
| The Call Details tab will have the caller line identification (CLI), and, if available, the stored customer name from the directory. It also shows the actual ringing duration of the call. | |
| The Call handling tab gives the option to either attend or reject the call. |
| This pop up will come while the call is matured by the dealer for both Incoming and Outgoing calls. | |
| There are two options in this popup: the first is the Call Handling option, and the second is the Call Remarks option. | |
| The top black strip displays core details: a visual indicator for incoming or outgoing calls, the caller line identification (CLI), the customer name if stored in the directory, and the actual call duration. | |
| Call Handling options include: Mute/Unmute, Hold/Unhold, Call Transfer Widget, and Hang Up. Managing post-call follow-ups involves adding the current CLI to the directory, accessing the Call History Widget, Call Notes Board, and Task Board. | |
| Call Remarks: This option allows the dealer to record any relevant remarks about the call before it is disconnected. |
| This pop up will come while the call is disconnected by the dealer or customer for both Incoming and Outgoing calls | |
| There are two options in this popup: the first is the Call Remarks option, and the second is the Call Disposition option. | |
| Call Remarks: This option allows the dealer to record any relevant remarks about the call. | |
| Call Disposition: This option allows the dealer to categorize the call by selecting from a list of customizable predefined categories. These categories help in creating trading dashboards. |
| This widget enables the dealer to easily transfer a call held on a dealer board to the appropriate person, whether to their extension, mobile, or alternate number. | |
| The transfer feature allows the dealer to perform a blind transfer, a consultative transfer, or initiate a three-way conference all with just a click of the mouse. | |
| The transfer can be initiated to anyone in the listed directory or to any unlisted extension or mobile number. Even if the directory is very large, a search feature is available to quickly pinpoint the required contact. | |
| The status of the extension whether it is busy, free, or unregistered is visible to the dealer before they attempt to transfer the call, ensuring smooth operation. |
| The One Touch widget provides single-tap functionality for transferring / making calls to either an extension or an external number. | |
| If configured for an extension, the button will display the extension number as its label. It allows the dealer to either transfer a call to that extension or initiate a new call. The button color will indicate the extension status: green for free, red for busy, blue for ringing, and grey for unregistered. | |
| If configured for an external number, the button will display the contact name as its label and will be colored yellow. The dealer can initiate an outgoing call to the contact registered mobile number with a single tap. | |
| Each dealer can customize this widget based on his business requirement, making it unique for each of them. |
| The temporary voice logs are stored in local machine under the contact within the Contact tab, allowing the dealer to play and listen to the conversations. All conversations are organized in chronological order, with a Play option for listening. | |
| The data will appear in the Contact tab until a contact merge operation is performed. Dealers can use this feature as a daily voice logging tool to meet their day-to-day need to play and listen to any recorded conversation. |
| The voice logger stores data on the server, with access duration set by the admin based on business needs. Dealers can play the files within the authorized timeline as per business requirements. | |
| The grid will display only the voice logs for the specific extension, including details such as the contact name from the directory, call duration, status, dealer remarks, and call disposition. |
| Missed call management offers comprehensive and scientific way to handle the missed calls of the dealers. | |
| It also allows individual extensions or groups of extensions to be grouped together, so missed calls from all extensions in the group are visible to everyone, enabling collaborative call handling. | |
| The missed call will automatically disappear if the customer calls back and speaks to anyone in the group, preventing unnecessary return calls. | |
| The Details button in the missed call shows the complete follow-up history of all attempts to contact the customer. This helps dealers manage time collaboratively, allowing alternative methods to reach the customer instead of repeatedly attempting unanswered calls. | |
| It also includes a manual clear option, allowing the dealer to remove a missed call entry if they have already spoken to the customer via mobile or other means. If the number of attempts exceeds reasonable limits or the customer no longer needs to be contacted, the dealer can manually clear the entry. | |
| A call button is also available, allowing the dealer to initiate the call directly without manually dialing the number. |
This allows the dealer to take notes during a call, automatically capturing the caller ID along with the entered notes, enabling further action after the call is completed.
Dealers can send emergency messages to individuals or all dealers, enabling quick communication during busy trading hours when personal contact is difficult. A red icon alerts recipients of a new message, which they can read and delete to keep the message board clear.
This acts as a task board, allowing dealers to create tasks, track pending items, and delete them once completed, serving as a constant reminder of outstanding tasks.
While on a call, this feature displays the customer last 10 interactions across all dealers, helping to quickly verify references to past calls with any dealer, including the same dealer. The call history serves as a handy reference to the customer previous interactions with the organization as a whole.
An inbuilt memory calculator for quick calculations during busy trading hours, without leaving the Dealer Board.
This tool enables dealers to collaborate on tasks, track progress with color-coded statuses, and review activity history. Linked to customer contacts, it streamlines communication via WhatsApp, email, or phone, helping teams stay focused on task completion. It serves as a simple, effective, and critical system for dealer accountability and customer service.
| Cost-Effective & Versatile: Com1 offers a cost-effective appliance ideal for basic PBX applications supporting up to 2000 extensions and call center operations with up to 25 agents. | |
| Locally Serviceable Hardware: Features a 2U rack-mountable design with an inbuilt database backup and restore option, using standard, globally available components for easy maintenance. | |
| For Critical Applications: For mission-critical operations or those involving predictive dialing or ACD with more than 25 agents, customers are advised to use their own high-performance hardware for optimal reliability. | |
| Hard Disk Capacity: The system comes equipped with a default 256 GB hard disk, capable of storing up to 40,000 hours of conversation recordings—sufficient for most applications. However, customers requiring additional storage can opt for higher-capacity hard disks at the time of order, available at an additional cost. | |
| Network Interface Card: The system comes with a default onboard network card and an additional PCI-based network card, suitable for connecting VPN-based SIP trunks provided by Indian telecom operators. If the customer requires multiple SIP trunks from different providers, extra LAN cards can be added to the appliance as needed. These must be specified at the time of order and are available at an additional cost. |
| S.No | Item | Brand | Specification |
|---|---|---|---|
| 1 | 2U Metal Cabinet with Rack Mounting Kit | - | - |
| 2 | Motherboard | PowerX or Equivalent | H81 |
| 3 | Harddisk | Crucial or Equivalent | 256 GB SSD nvme |
| 4 | SMPS | Fingers or Equivalent | Mini ATX |
| 5 | RAM | - | DDR3 PCL |
| 6 | Processor | intel | i3 (Lesser than 5 th Generation) |
| 7 | LAN Card | - | Gigabit - Single Port - Pci Express |
| Component | Description | Version | Source | License | Dependencies | Protocols |
|---|---|---|---|---|---|---|
| Operating System | Base OS hosting the IP PBX system | Rocky Linux 9.x | RESF (Rocky) | GPL | Kernel 5.x | N/A |
| Database | Stores PBX configs, CDR, logs, Solution Data | MariaDB 10.x | MariaDB Foundation | GPL | mariadb-libs | SQL |
| Telephony Engine | SIP engine, call routing, media | Asterisk 18 LTS | Digium / Sangoma | GPL | pjproject, jansson | SIP, PJSIP, RTP, Opus, G.711, G.729 |
| Web Server | Hosts admin UI & REST services | Apache 2.4 | Apache Foundation | GPL | mod_php, OpenSSL | HTTP/HTTPS |
| Web UI | Admin PBX interface | Custom | Internal | Proprietary | PHP 8.x, NodeJS | HTML5, JS |
| Reporting Engine | CDR reports, queue reports & Solution Reports | Custom | Internal | Proprietary | MariaDB, PHP modules | CSV, PDF, XLS |
| S.No | Name | Model | Description |
|---|---|---|---|
| 1 | EXT100 | Extension 100 | This is the basic software on which all solutions are built. This is mandatory before you select any of the following solutions. (Built in 100 SIP Extension) |
| 2 | EXT1000 | Extension 1000 | This is the basic software on which all solutions are built. This is mandatory before you select any of the following solutions. (Built in 1000 SIP Extension) |
| 3 | EXP100 | Expansion 100 | This is expansion licence for IPPBX Software, to expand by 100 extensions to a maximum of 900 extensions (Max 8 Licence per system) |
| 4 | EXP1000 | Expansion 1000 | This is expansion license for IPPBX Software (Ent) to expand by 1000 extensions to a maximum of 8000 extensions (Max 7 Licence per system) |
| 5 | CCS | Call Centre Suite | This License is for Outbound Call Centre Solution. In case customer looking for Predective, Progressive or preview dialling using more agents. |
| 6 | CCS-L | Call Centre Suite-Light | This License is the lighter version for Outbound Call Centre Solution. In case customer looking for Predective, Progressive or preview dialling for not more than 5 agents. |
| 7 | ACD | Inbound CCS | This Licence is for Inbound Call Centre Solution. This is needed only if customer is going to employ dedicated agents to receive incoming calls. |
| 8 | ACD-L | Inbound CCS-Light | This Licence is the lighter version for Inbound Call Centre Solution. This is needed only if customer is going to employ dedicated agents to receive incoming calls restricted to a maximum of 5 agents. |
| 8 | DEVOPT | Developer Options | This Licence will activate paid API capabilities that will give Ringing, Attended and Hangup events for Incoming and Outgoing Calls using Webhooks. Also has various API funcationality that could be useful for various telephony CRM integration |
| 10 | CUSTLOGO | Customer Logo | If any customer prefers to display their own logo instead of the brand logo, they have the option to purchase this license and upload their logo. Once uploaded, it will automatically replace the brand logo across all designated logo points. |
| 11 | FIREALARM | Fire Alarm | This license integrates with the fire alarm control panel to monitor selected sensors. In case of an alert, it can play a predefined voice file over the public address system, call designated people with a preset message, and send notifications - such as WhatsApp messages or emails - detailing the sensor, area of operation, and nature of the threat. |
| 12 | SERDSK | ServiceDesk | The Service Desk is a versatile solution that provides control over hotel room services, doubles as a nurse call station in hospitals, and supports predefined service requirements in corporate environments. It features prominent displays, an escalation matrix with email and WhatsApp notifications, and a powerful reporting module, delivering a complete task management solution. |
| 13 | SURVEY | Survey Dial | This Licence is to Voice blasting of individual files or data merge and do customised voice announcements, imported from excel or updated using an API |
| 14 | TALLYINT | Tally Integration | This integrates with Tally accounting software to automatically update outstanding balances and provides a complete phone follow-up module. It is especially useful for distributors managing multiple dealers and bills, enabling seamless tracking of regular payments across several agents. |
| 15 | TICKETING | Ticketing | This provides a comprehensive, fully customizable ticketing module that integrates seamlessly with our call center solution and CPS. It includes email and WhatsApp integration, multiple escalation levels, TAT compliance, and exhaustive reporting - offering all the features of a professional ticketing solution. |
| 16 | VIREXT | Virtual Extension | Virtual Extension enables the creation of multiple user accounts with individual usernames and passwords. Users can make calls within daily, weekly, or monthly national or international minute budgets, while comprehensive reports track usage and ensure budget compliance. |
| 17 | STICPRO | Sticpro | StickPro captures visitor photos, tracks people inside premises, detects unauthorized movement, and integrates with attendance systems. It maps entries to a database for intelligent reporting and sends instant email and WhatsApp alerts for exceptions - offering security insights beyond standard CCTV. |
| 18 | HGHAVL | High Availability | This license enables synchronization between two identical systems, ensuring that both the database and voice files remain continuously updated. In the event of a primary server failure, all terminal equipment connected to it will automatically register with the secondary server, ensuring seamless failover and uninterrupted operation. |
| Company | Contact | Mobile | |
|---|---|---|---|
| Trust Marketing | Periathambi | 8144433333 | thambi@trust.co.in |
| Trust Solution | Suresh | 9884089999 | sales@trustsolutions.co.in |
| Aspire Systems And Solution | Karthikeyan | 9677166614 | karthik@aspiresystemsandsolutions.in |
| Dacom Solutions | Palanikumar | 7397377950 | sales@dacom.in |
| Vasani Enterprises | Vasani | 8080717183 | ve@vasanis.com |
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