Help Com1 Ip Pbx Settings

Bridge Conference

Bridge Conference being one of the important features, have created a separate web page which can be viewed by clicking here – Help Com1 Ip Pbx Bridge Conference – (com1pbx.com)

Music On Hold

This section helps you to create various Music On Hold to be used for different application like Incoming Calls, Bridge Conference, Follow me, ACD to name a Few.

Context : This is the starting point that names the context with an option to decide, how the chosen files are played with the following options.

random = Sort & Play the files in random order.

Alpha = Sort the files in alphabetical order.

Upload : You can upload any .wav files in this section which can be used to add any context under create section. A copy of this will be uploaded in our server for later download option if you were to lose the file

Text 2 Speech: One of the very unique feature of com1, Now you can convert text to speech in 11 languages namely Bengali, English, Guajarati, Hindi, Kannada, Malayalam, Marathi, Odia, Punjabi, Tamil & Telugu. The reproduction will be an Indian dialect, though not as clear as human but a near human quality can be achieved. Like upload, a copy of this will be uploaded in our server for later download option if you were to lose the file

Files : This section lists all your uploaded files. You can Play & Listen your files or Delete. Download option will help you to download the same file from our server in the event of you having lost the file due to data loss or computer change.

Create : In this section you will move files to the context which will now complete the creation of Hold On Music. You can select the Context combo box that will load all the current files in order which you can move up or down or delete or add any new file to the selected context. On every save based on the position the files get renamed and stored. You can edit any context unlimited number of times.

Features

This section helps you to configure settings for various feature parameter and integration parameter.

Operator : An extension mapped to this can receive calls by dialing operator code “9”

HOM : This fixes the default hold on music context, if any specific is not selected in the dial plan.

Data Archive : Data purging is an important function of any manufacturer as clogging of unnecessary data not only affects the system performance but also make it all the more tougher to search the data needed currently. Com1 gives option to purge Voice recording Files & CDR data post expiry of this period automatically.

Email : We do have Email subscription for Email integration. Default Email accounts will have sender identity as noreply@com1pbx.com which you can change to your own ID by subscribing to this service.

Trunk : Using this section you can configure various trunk access codes for different features. Eg Trunk code to be accessed for Emergency Number Dialling or External Call Forwarding etc.

Night Mode : This will indicate the mode that system is in currently as well as the ringing context for night mode.

Cli : This will determine the default Cli to be used when the server makes an outgoing calls during bridge conference or followme actions.

Watchdog: This was designed for surveillance purpose to ensure the personal to be watched is in desk and active. You can choose the ‘Hour Stamp’ and extension to be watched. The system will give a random ring anytime between 00 to 59 within the chosen hour and the result of the ring along with duration to pickup call will be compiled and sent as an email at a chosen duration gap.

Dialplan: Though system covers 99% of requirements in the GUI, at times it may require some customisation beyond the standard features. We can use custom dialplan and accomplish the same. Warning : Any wrong entry here may affect the functioning of the system and advice not to use this without our consultation and approval.

Recording: System by default records all incoming and outgoing calls by default and does not record intercom calls by default which can be changed here. Warning : Recording intercom calls is not advisable as it sucks the system resources both storage and processing capacity that may adversely affect the performance of the system.

You can use Edit option to change the current value in all the above options.

Holidays

Com1 offers an unmatched flexibility in setting Holiday mode right to any hour of the day. This setting is split into 3 possible options which can virtually give you complete flexibility to plan your ringing pattern to any logical wild expectations from an EPABX.

Note : Manual Day / Night Mode Setting supersedes this setting

You can select any hour slot in the day (0 – 23) for various ringing pattern automatically. eg – If you want lunch time message to be played in afternoon between 2PM to 3PM or you want the calls to land with security automatically after 6 PM till 9 AM next day or any other requirement like that can be set here. You can have different time for different Days eg- You can have different settings for Weekdays like Monday or a Half working Day like Saturday or a full holiday Sunday.

While the previous option takes care of any hour slot in a day, Weekly option supercedes Daily option and takes care of full day like Sunday / Saturday from 12.00 AM to 11.59 PM

This supersedes the above 2 options by taking care of specific dates eg. Christmas / New Year or any other scheduled holidays as well as unscheduled such as local bandh etc. You can different ringing patterns for different dates. eg: you can play a Happy Xmas message for Christmas as well as announce a local Bandh message on a Bandh day.

In this setting you can set day mode start and end times daywise based on your office timings with a 15 min gap. At this selected ‘Time From’ system will change to day mode automatically while at ‘Time To’ system will change to Night Mode automatically.

Incoming Priority In Sequence:

Holiday Setting (Yearly) – Can be bypassed for a trunk by selecting No to holiday setting
Holiday Setting (Weekly) – Can be bypassed for a trunk by selecting No to holiday setting
Holiday Setting (Daily) – Can be bypassed for a trunk by selecting No to holiday setting
Day/Night Setting (Manual) – Can be bypassed for a trunk by selecting No to holiday setting
Day Mode

Voice Files

This sections gives you options to get voice files to be used in various applications eg. Auto Attendant, Announcement etc.

This section lists all your uploaded files. You can Play & Listen your files or Delete. Download option will help you to download the same file from our server in the event of you having lost the file due to data loss or computer change.

Text 2 Speech: One of the very unique feature of com1, Now you can convert text to speech in 11 languages namely Bengali, English, Guajarati, Hindi, Kannada, Malayalam, Marathi, Odia, Punjabi, Tamil & Telugu. The reproduction will be an Indian dialect, though not as clear as human but a near human quality can be achieved. Like upload, a copy of this will be uploaded in our server for later download option if you were to lose the file

Blacklist

All forms of communication including Incoming & Outgoing will be barred for the numbers listed under this section. A separate disposition is provided in CCS for this option to enable agents to blacklist any shouting customers to save the other agents from the harassment. We suggest a periodic review for any unauthorised entry of numbers and delete using the Delete option provided.

Ticket (Internet Needed)

Comprehensive centralised ticket management solution. Customer can create ticket which will get updated in our server (subject to internet availability) as well as reflects in the dealer mobile APP as well. This section has display of details of all past ticket status classified as Open, Development, Closed & Rejected.

Top Settings Options

On the Top of GUI you will find the above options

Apply Changes: It is mandatory that after every changes you use this option to ensure the changes are impacted in the server. This will also create a local back-up as well as cloud back-up (If only connected to Internet) of your system settings which can be later retrieved.

Support Pack Validity: The date indicates the validity of support pack. The product by default has 1 year support after which customer has to buy and update support pack to have software, database &security up to date.

Cloud Restore: This option helps you roll back to previously working database. Every time you make changes, only the system data is stored in our server with timestamp format – YYYYmmDDhhMMss which can be restored anytime later.

Same Server: If the restore option is needed in the same server eg. To rollback to an older update due to an issue faced in the new changes, you can use this option.

Different Server: This option is used under full breakdown scenario where in the Server is replaced. You can select this option and enter your serial no on the textbox, which will give all the updated data till the last update which can be restored in no time.

In the event of breakdown:

Replace the Server
Replace the Network cable
Use this option and select the latest working database
Press Restore
You are up & running in less than a minute
You may lose the Cdr & Voice files in the new setup which can be retrieved by us later in our service centre.