Com1 Zoho Telephony Integration - Overview

Zoho CRM needs no introduction, A proud Indian product first to break the monopoly of a few multinational products, Not only did inspire many other Indian companies to follow suit but also became the name to reckon with in the space of CRM in many countries all over the world. Com1 IpPbx is proud to play a small part in one of the functions of Zoho - Telephony integration. Irrespective of many communication modes that have evolved in the last decade, telephony communication still remains the most trusted and the most reliable form of professional communication even today. Com1 IpPbx seamlessly integrates with Zoho CRM through its api & webhook capabilities to give you cutting edge telephony features inside your favorite ZOHO CRM.

Press Accept Button and you will get the authentication confirmation and generation of usercode from ZOHO Crm

Com1 Zoho Telephony Integration Prerequisites: :

Com1 Developer Option Login Page :

By using your Com1 IpPbx admin login credentials you can log into the Com1 IpPbx developer option menu and create settings for ZOHO Telephony Integration. The link to login into the portal is [COM1 IPPBX IP]/api

Com1 Zoho Telephony Integration - Setting Up :

STEP 1 : Activation & Generation Of Com1 Developer Option License
Settings --> API Key

STEP 2 : Setting Up ZOHO Crm as the webhook destination for Com1 IPPBX
Settings --> Webhook URL

STEP 3 : Integration Of Your ZOHO Crm with Com1 IpPbx

Prerequired Data :

STEP 4 : Updating the Zoho Credentials in Com1 IpPbx
Zoho --> Settings
Enter Domain(Your Static IP) , Client Id & Client Secret (Get This From Zoho) and Press Update Button.

STEP 5 : Get ZOHO Usercode
Zoho --> Settings
After updating ZOHO credentials, Press Get User Code Button (Automated Process), You will be redirected by ZOHO to the following page for authentication.

STEP 6 : Generate ZOHO authentication Token
Zoho --> Settings

After generating ZOHO usercode, Press Generate Token Button (Automated Process), You will be completing the Zoho authentication Process.

STEP 7 : Get the ZOHO users list of your account
Zoho --> Users
Press Sync Users button to get all your users and setup Zoho Phonebridge user level feature activation & com1 IpPbx extension mapping.

STEP 8 : Com1 IpPbx extension mapping of Zoho Users
Press the blue icon available under extension column to enter or update extensions to respective zoho user.

STEP 9 : ZOHO extension level feature activation. Click or Unclick Click to Call checkbox under Action column to activate or deactivate Click to call facility for any extension. Same way Click or Unclick Call controls checkbox under Action column to activate or deactivate Call control facility for any extension.

Com1 Zoho Telephony Integration - Troubleshooting Tools :

Webhook Playground

Settings --> Webhook Playground
By default, this tool will be in No condition which needs to be activated by clicking Yes option. If by any chance if there is any issue of popup in ZOHO during call event, using this tool we can find out if the call events are reaching ZOHO server and track respective error code or success code from ZOHO server.

Event Log

Settings -->Event Log
By default, even this tool will be in deactive mode unless activated as explained in the previous menu. This gives the complete flow of events right across various points before it reaches ZOHO server. This is more our troubleshooting tool than of any customer interest.

Disconnecting ZOHO Telephony Integration

Zoho --> Settings
Press Disconnect button to deactivate ZOHO & Com1 Integration, you can reconnect as explained above to restore connectivity. Even if you disconnect, the Extension and Zoho Users link will remain, and you do not have to remap after reconnection.

Com1 Zoho Telephony Integration - Hardware Appliance :

Com1 Software Specifications :

Com1 Zoho Telephony Integration - Effortless Installation, Reinstallation & Maintenance From Pendrive :

• Fast, simple installation: Download the latest ISO from our website, write it to a pen drive, and complete the full OS + Com1 software installation in ~20 minutes on our appliance or compatible customer hardware.
• Easy activation & restore: For new installs, obtain a license from your distributor and start immediately; for reinstalls, licenses repopulate automatically — just reactivate and restore PBX/call-center configs from the cloud.
• Low maintenance & full control: Uses universally available local spares, requires no external dependencies, and is simple enough that customers and dealers can perform reinstallations themselves, reducing downtime and support overhead.

Com1 Zoho Telephony Integration - License Requirement :

S.No	Name	Model	Description
1	EXT100	Extension 100	This is the basic software on which all solutions are built. This is mandatory before you select any of the following solutions. (Built in 100 SIP Extension)
2	EXT1000	Extension 1000	This is the basic software on which all solutions are built. This is mandatory before you select any of the following solutions. (Built in 1000 SIP Extension)
3	EXP100	Expansion 100	This is expansion licence for IPPBX Software, to expand by 100 extensions to a maximum of 900 extensions (Max 8 Licence per system)
4	EXP1000	Expansion 1000	This is expansion license for IPPBX Software (Ent) to expand by 1000 extensions to a maximum of 8000 extensions (Max 7 Licence per system)
5	CCS	Call Centre Suite	This License is for Outbound Call Centre Solution. In case customer looking for Predective, Progressive or preview dialling using more agents.
6	CCS-L	Call Centre Suite-Light	This License is the lighter version for Outbound Call Centre Solution. In case customer looking for Predective, Progressive or preview dialling for not more than 5 agents.
7	ACD	Inbound CCS	This Licence is for Inbound Call Centre Solution. This is needed only if customer is going to employ dedicated agents to receive incoming calls.
8	ACD-L	Inbound CCS-Light	This Licence is the lighter version for Inbound Call Centre Solution. This is needed only if customer is going to employ dedicated agents to receive incoming calls restricted to a maximum of 5 agents.
8	DEVOPT	Developer Options	This Licence will activate paid API capabilities that will give Ringing, Attended and Hangup events for Incoming and Outgoing Calls using Webhooks. Also has various API funcationality that could be useful for various telephony CRM integration
10	CUSTLOGO	Customer Logo	If any customer prefers to display their own logo instead of the brand logo, they have the option to purchase this license and upload their logo. Once uploaded, it will automatically replace the brand logo across all designated logo points.
11	FIREALARM	Fire Alarm	This license integrates with the fire alarm control panel to monitor selected sensors. In case of an alert, it can play a predefined voice file over the public address system, call designated people with a preset message, and send notifications - such as WhatsApp messages or emails - detailing the sensor, area of operation, and nature of the threat.
12	SERDSK	ServiceDesk	The Service Desk is a versatile solution that provides control over hotel room services, doubles as a nurse call station in hospitals, and supports predefined service requirements in corporate environments. It features prominent displays, an escalation matrix with email and WhatsApp notifications, and a powerful reporting module, delivering a complete task management solution.
13	SURVEY	Survey Dial	This Licence is to Voice blasting of individual files or data merge and do customised voice announcements, imported from excel or updated using an API
14	TALLYINT	Tally Integration	This integrates with Tally accounting software to automatically update outstanding balances and provides a complete phone follow-up module. It is especially useful for distributors managing multiple dealers and bills, enabling seamless tracking of regular payments across several agents.
15	TICKETING	Ticketing	This provides a comprehensive, fully customizable ticketing module that integrates seamlessly with our call center solution and CPS. It includes email and WhatsApp integration, multiple escalation levels, TAT compliance, and exhaustive reporting - offering all the features of a professional ticketing solution.
16	VIREXT	Virtual Extension	Virtual Extension enables the creation of multiple user accounts with individual usernames and passwords. Users can make calls within daily, weekly, or monthly national or international minute budgets, while comprehensive reports track usage and ensure budget compliance.
17	STICPRO	Sticpro	StickPro captures visitor photos, tracks people inside premises, detects unauthorized movement, and integrates with attendance systems. It maps entries to a database for intelligent reporting and sends instant email and WhatsApp alerts for exceptions - offering security insights beyond standard CCTV.
18	HGHAVL	High Availability	This license enables synchronization between two identical systems, ensuring that both the database and voice files remain continuously updated. In the event of a primary server failure, all terminal equipment connected to it will automatically register with the secondary server, ensuring seamless failover and uninterrupted operation.

• Extension Activation: The basic Ext 100 license must be activated to create up to 100 extensions.


• Developer Option: To integrate with Zoho, you need to activate the Developer Option license and modify the settings for Zoho Telephony Integration. This enables the appropriate menus required for seamless Zoho PhoneBridge integration.