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srini@trust.co.in
{ "call": "true", "mobile": "9884019019", "extension": "202", "agent_code": "1EJ288", "channel": "SIP/42041656-00000015", "destchannel": "PJSIP/516-0000000f", "action": "hangup", "call_id": "1639107827.840", "campaign": "AD_INBOUND", "accountcode": "", "holdtime": "2", "talktime": "9", "call_termination": "caller"}
{ "call": "true", "mobile": "9884019019", "extension": "202", "agent_code": "1EJ288", "channel": "SIP/42041656-00000015", "destchannel": "PJSIP/516-0000000f", "action": "hangup", "call_id": "1639107827.840", "campaign": "AD_INBOUND", "accountcode": "", "holdtime": "2", "talktime": "9", "call_termination": "caller"}
{ "call": "true", "mobile": "9884019019", "extension": "202", "agent_code": "1EJ288", "channel": "SIP/42041656-00000015", "destchannel": "PJSIP/516-0000000f", "action": "hangup", "call_id": "1639107827.840", "campaign": "AD_INBOUND", "accountcode": "", "holdtime": "2", "talktime": "9", "call_termination": "caller"}
The Webhook is the crown jewel of our API suite, sending real-time call events for both incoming and outgoing calls in IPPBX and Call Center modes. It delivers structured events when a call is ringing, when it is ongoing (answered by an agent or extension), and when it is hang-up. Developers can use these events to fetch customer details via Caller ID, generate pop-ups for agents, and populate relevant information so agents can handle calls personally and efficiently. A unique Call ID ties all events for a call together, enabling developers to track the complete call flow and manage call-related actions within their CRM or application.
Com1 offers a complete multimedia WebRTC phone that can be seamlessly embedded into any developer’s webpage — directly within the page, as a fixed popup, or as a movable floating phone that can be repositioned as needed. The ready-to-use HTML code is available for download from the API portal, allowing developers to integrate and customize the phone’s look and feel to match their UI without altering its functionality. Serving as a link between the developer’s design and telephony features, this proprietary Com1 WebRTC phone ensures smooth performance and full control, with options for further customization subject to feasibility and additional cost.
| Control | Description |
|---|---|
| click2call (extension to mobile) | This option is available on both proprietary WebRTC multimedia phones and standard SIP phones. Functionally, for standard SIP phones, the system first rings the extension, and once the call is answered, it dials and connects the mobile number. In contrast, with the proprietary WebRTC multimedia phone, the call connects directly to the mobile number without first ringing the extension, ensuring faster and seamless call initiation. |
| click2call (mobile to mobile) | This API dials the first mobile number, and once it is answered, it automatically dials the second mobile number, connecting both parties through the server. It functions similarly to how calls are handled by services like Ola, Uber, or food delivery apps, where both the rider and customer are connected through a server generated caller ID instead of their personal caller IDs, ensuring privacy. |
| Call Transfer | APIs for call transfer are available in both Blind Transfer and Attended Transfer modes, supported on both the proprietary WebRTC phone and standard SIP phones. |
| Answer | This option is available only for the proprietary WebRTC phone, as implementing it with standard SIP phones is technically unfeasible. While some hardware IP phones may provide their own APIs, system-level integration for such phones is not technically feasible. |
| Other Controls | Both proprietary WebRTC phones and standard SIP phones support essential call controls such as mute, unmute, hold, unhold, and hang up, providing users with complete in-call management functionality. |
| Extension Status | Com1 offers an API facility to query the status of extensions, either for individual extensions or for all active extensions collectively. This feature is particularly useful for developers who want to build real-time dashboards or monitoring panels displaying extension activity and availability within their applications. |
| The call controls menu is completely self-contained, with an option to enter test data and generate test calls based on the provided details at the click of a button. Users can easily load the appropriate test data into the API by pressing the Payload button and then initiate the API call by clicking the Play button to view and analyze the responses. | |
| Com1’s testing environment includes comprehensive troubleshooting features with detailed error reporting, making it easy to identify and resolve issues quickly. Additionally, for convenience and accuracy, the corresponding cURL command is automatically generated when you click the Copy cURL button ensuring there is no ambiguity in API communication. | |
| This all-in-one tool is designed to be fully self-contained, eliminating the need for third-party utilities like Postman or similar tools. You can test, troubleshoot, and deploy directly within our interface, making the process seamless and efficient. |
Com1 offers a comprehensive suite of APIs to seamlessly manage both inbound and outbound campaigns directly within any CRM, functioning silently in the background as an invisible yet powerful backbone. These APIs cover all essential call center operations — including agent login/logout, pause/unpause, data import, and call disposition — ensuring effortless integration, complete operational control, and a smooth, unified user experience without the need for multiple logins or redundant processes. Additionally, Com1 provides APIs for basic reporting and Genie, its live dashboard, to deliver a near-perfect call center experience entirely within the CRM environment. This solution requires a developer option license and respective call center licence.
Com1 offers a complete set of APIs for Survey, enabling any voice file to be played to a set of mobile numbers pushed directly from the CRM. The system can capture and return customer responses, allowing the CRM to take appropriate actions based on inputs. The Survey module also supports data merge, letting developers design personalized campaigns that dynamically include variable data such as appointment times, outstanding amounts, or other customized information. This feature serves as a powerful customer notification tool, combining personalization with detailed analytics — including whether the customer listened to the message and for how long. Ideal for both customer support and marketing, this solution requires a developer option license and a survey license.
Being a telephony API, the solution would be incomplete without access to Call Detail Records (CDR). Com1 provides four sets of CDR APIs — two for IPPBX call details and two for Call Center operations. Each supports both hourly and daily reports, offering detailed information including the path to voice recordings, allowing developers to play recordings directly within their CRM. By sending the date in YYYYMMDD format, full-day call data (incoming and outgoing) can be retrieved, while YYYYMMDDHH fetches details for a specific hour. The CDR data can also be stored locally, enabling developers to generate detailed reports and analytics efficiently, without relying on multiple complex API calls.
| The API menu is completely self-contained, offering an option to enter test data and initiate API calls with a single click of the Play button to view and analyze responses. Comprehensive help is available for every parameter required in the API, enabling developers to easily understand and build integrations with confidence. | |
| Com1’s testing environment includes comprehensive troubleshooting features with detailed error reporting, making it easy to identify and resolve issues quickly. Additionally, for convenience and accuracy, the corresponding cURL command is automatically generated when you click the Copy cURL button ensuring there is no ambiguity in API communication. | |
| This all-in-one tool is designed to be fully self-contained, eliminating the need for third-party utilities like Postman or similar tools. You can test, troubleshoot, and deploy directly within our interface, making the process seamless and efficient. |
This Playground provides a complete overview of all API functionalities, enabling customers to explore, test, and understand each feature in detail. Users can access full documentation, perform live API tests, and verify webhook events directly within their CRM. It acts as a hands-on environment to validate integration logic and ensure smooth implementation — empowering developers to confidently begin integrating Com1 APIs into their CRM whenever they are ready.
Link - https://31.97.229.148/api
User Name - srini@trust.co.in
Password - 1234
| Cost-Effective & Versatile: Com1 offers a cost-effective appliance ideal for basic PBX applications supporting up to 2000 extensions and call center operations with up to 25 agents. | |
| Locally Serviceable Hardware: Features a 2U rack-mountable design with an inbuilt database backup and restore option, using standard, globally available components for easy maintenance. | |
| For Critical Applications: For mission-critical operations or those involving predictive dialing or ACD with more than 25 agents, customers are advised to use their own high-performance hardware for optimal reliability. | |
| Hard Disk Capacity: The system comes equipped with a default 256 GB hard disk, capable of storing up to 40,000 hours of conversation recordings—sufficient for most applications. However, customers requiring additional storage can opt for higher-capacity hard disks at the time of order, available at an additional cost. | |
| Network Interface Card: The system comes with a default onboard network card and an additional PCI-based network card, suitable for connecting VPN-based SIP trunks provided by Indian telecom operators. If the customer requires multiple SIP trunks from different providers, extra LAN cards can be added to the appliance as needed. These must be specified at the time of order and are available at an additional cost. |
| S.No | Item | Brand | Specification |
|---|---|---|---|
| 1 | 2U Metal Cabinet with Rack Mounting Kit | - | - |
| 2 | Motherboard | PowerX or Equivalent | H81 |
| 3 | Harddisk | Crucial or Equivalent | 256 GB SSD nvme |
| 4 | SMPS | Fingers or Equivalent | Mini ATX |
| 5 | RAM | - | DDR3 PCL |
| 6 | Processor | intel | i3 (Lesser than 5 th Generation) |
| 7 | LAN Card | - | Gigabit - Single Port - Pci Express |
| Component | Description | Version | Source | License | Dependencies | Protocols |
|---|---|---|---|---|---|---|
| Operating System | Base OS hosting the IP PBX system | Rocky Linux 9.x | RESF (Rocky) | GPL | Kernel 5.x | N/A |
| Database | Stores PBX configs, CDR, logs, Solution Data | MariaDB 10.x | MariaDB Foundation | GPL | mariadb-libs | SQL |
| Telephony Engine | SIP engine, call routing, media | Asterisk 18 LTS | Digium / Sangoma | GPL | pjproject, jansson | SIP, PJSIP, RTP, Opus, G.711, G.729 |
| Web Server | Hosts admin UI & REST services | Apache 2.4 | Apache Foundation | GPL | mod_php, OpenSSL | HTTP/HTTPS |
| Web UI | Admin PBX interface | Custom | Internal | Proprietary | PHP 8.x, NodeJS | HTML5, JS |
| Reporting Engine | CDR reports, queue reports & Solution Reports | Custom | Internal | Proprietary | MariaDB, PHP modules | CSV, PDF, XLS |
| S.No | Name | Model | Description |
|---|---|---|---|
| 1 | EXT100 | Extension 100 | This is the basic software on which all solutions are built. This is mandatory before you select any of the following solutions. (Built in 100 SIP Extension) |
| 2 | EXT1000 | Extension 1000 | This is the basic software on which all solutions are built. This is mandatory before you select any of the following solutions. (Built in 1000 SIP Extension) |
| 3 | EXP100 | Expansion 100 | This is expansion licence for IPPBX Software, to expand by 100 extensions to a maximum of 900 extensions (Max 8 Licence per system) |
| 4 | EXP1000 | Expansion 1000 | This is expansion license for IPPBX Software (Ent) to expand by 1000 extensions to a maximum of 8000 extensions (Max 7 Licence per system) |
| 5 | CCS | Call Centre Suite | This License is for Outbound Call Centre Solution. In case customer looking for Predective, Progressive or preview dialling using more agents. |
| 6 | CCS-L | Call Centre Suite-Light | This License is the lighter version for Outbound Call Centre Solution. In case customer looking for Predective, Progressive or preview dialling for not more than 5 agents. |
| 7 | ACD | Inbound CCS | This Licence is for Inbound Call Centre Solution. This is needed only if customer is going to employ dedicated agents to receive incoming calls. |
| 8 | ACD-L | Inbound CCS-Light | This Licence is the lighter version for Inbound Call Centre Solution. This is needed only if customer is going to employ dedicated agents to receive incoming calls restricted to a maximum of 5 agents. |
| 8 | DEVOPT | Developer Options | This Licence will activate paid API capabilities that will give Ringing, Attended and Hangup events for Incoming and Outgoing Calls using Webhooks. Also has various API funcationality that could be useful for various telephony CRM integration |
| 10 | CUSTLOGO | Customer Logo | If any customer prefers to display their own logo instead of the brand logo, they have the option to purchase this license and upload their logo. Once uploaded, it will automatically replace the brand logo across all designated logo points. |
| 11 | FIREALARM | Fire Alarm | This license integrates with the fire alarm control panel to monitor selected sensors. In case of an alert, it can play a predefined voice file over the public address system, call designated people with a preset message, and send notifications - such as WhatsApp messages or emails - detailing the sensor, area of operation, and nature of the threat. |
| 12 | SERDSK | ServiceDesk | The Service Desk is a versatile solution that provides control over hotel room services, doubles as a nurse call station in hospitals, and supports predefined service requirements in corporate environments. It features prominent displays, an escalation matrix with email and WhatsApp notifications, and a powerful reporting module, delivering a complete task management solution. |
| 13 | SURVEY | Survey Dial | This Licence is to Voice blasting of individual files or data merge and do customised voice announcements, imported from excel or updated using an API |
| 14 | TALLYINT | Tally Integration | This integrates with Tally accounting software to automatically update outstanding balances and provides a complete phone follow-up module. It is especially useful for distributors managing multiple dealers and bills, enabling seamless tracking of regular payments across several agents. |
| 15 | TICKETING | Ticketing | This provides a comprehensive, fully customizable ticketing module that integrates seamlessly with our call center solution and CPS. It includes email and WhatsApp integration, multiple escalation levels, TAT compliance, and exhaustive reporting - offering all the features of a professional ticketing solution. |
| 16 | VIREXT | Virtual Extension | Virtual Extension enables the creation of multiple user accounts with individual usernames and passwords. Users can make calls within daily, weekly, or monthly national or international minute budgets, while comprehensive reports track usage and ensure budget compliance. |
| 17 | STICPRO | Sticpro | StickPro captures visitor photos, tracks people inside premises, detects unauthorized movement, and integrates with attendance systems. It maps entries to a database for intelligent reporting and sends instant email and WhatsApp alerts for exceptions - offering security insights beyond standard CCTV. |
| 18 | HGHAVL | High Availability | This license enables synchronization between two identical systems, ensuring that both the database and voice files remain continuously updated. In the event of a primary server failure, all terminal equipment connected to it will automatically register with the secondary server, ensuring seamless failover and uninterrupted operation. |
| Company | Contact | Mobile | |
|---|---|---|---|
| Trust Marketing | Periathambi | 8144433333 | thambi@trust.co.in |
| Trust Solution | Suresh | 9884089999 | sales@trustsolutions.co.in |
| Aspire Systems And Solution | Karthikeyan | 9677166614 | karthik@aspiresystemsandsolutions.in |
| Dacom Solutions | Palanikumar | 7397377950 | sales@dacom.in |
| Vasani Enterprises | Vasani | 8080717183 | ve@vasanis.com |
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