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| Com1 Integrated Nurse Calling System combines the power of an IPPBX with a conventional nurse call system, reducing infrastructure costs and eliminating the need for a separate calling station network. | |
| By using IPPBX as the core backbone and leveraging Wi-Fi-enabled devices, it minimizes maintenance overheads and ensures long-term reliability compared to traditional wired nurse calling systems. | |
| The system enhances patient convenience and nurse accountability with real-time escalations through email and WhatsApp alerts, ensuring timely response and effective coordination. | |
| With detailed data tracking and escalation management, hospitals can identify response gaps, streamline processes, and ultimately make efficient patient care a way of life rather than a compromise. |
| Manned Nurse Station | |||
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| Unmanned Nurse Station Calls will never ring, always answered by a recorded message. | |||
| Collar Buttons / Push Buttons working over wi-fi can also replace the phone in creating an NCS task without telephones. |
| Regardless of call status (answered or unanswered), the system generates a task. | |
| Tasks cannot be closed anonymously, ensuring accountability for each patient's task. |
| The patient has been waiting for a nurse visit for 10 minutes and 18 seconds. | |
| The task is currently TAT safe, with approximately 5 minutes remaining to complete the task and avoid escalation. |
| Red indicates a TAT violation, with the task overdue by approximately 1 minute beyond the set 15-minute TAT. | |
| This will also transfer the task to the supervisor's screen for his immediate intervention. |
| First on the block indicates the room number from which the call was received, and in this case it is from extension number 505. | |
| The second option opens a popup showing the conversation history between the coordinator and the patient attendant since the task began with an option to play recordings. | |
| The third option opens a popup to show the purpose of the task with the remarks entered by the Head Nurse in the event of prescheduling. | |
| The fourth option opens a popup to close the task if the task is canceled.. This should be used as an exception, not the norm, as it undermines the integrity of the entire process. |
| Every nurse station manages not only patient or attendant requests but also several scheduled medications and procedures prescribed by doctors in the case sheet. | |
| In many cases, critical procedures are missed due to reliance on memory, especially during odd hours or shift handovers, where communication gaps often occur. | |
| To ensure no scheduled task or procedure is missed, all doctor-prescribed activities can be pre-scheduled in the nurse calling system, which automatically generates tasks and reminders. | |
| This automation ensures timely execution, better accountability, and significantly improves patient safety and care quality. |
Supervisors play a critical role in managing task escalations by efficiently maneuvering pending tasks and available resources to ensure maximum task completion. These reports transform the entire operation from a reactive mode to a proactive one, enabling better planning, control, and overall process efficiency.
This dashboard provides a coordinator-wise overview for the day, allowing supervisors to identify any coordinators with TAT completion percentages below expectations. This enables proactive intervention to address issues and prevent escalations.
This dashboard provides a coordinator-wise current pending task count for the day, allowing supervisors to identify any coordinators with more pending tasks. This enables proactive intervention to address issues and prevent escalations.
This dashboard offers a comprehensive list of pending tasks, including coordinator details, pending duration, and task relevance with TAT. This allows supervisors to pinpoint potential escalations and take proactive measures before they arise.
| Promoters can now leverage data instead of relying on misleading human feedback. This allows them to identify and rectify the root causes, ensure accountability, reward high performers, and eliminate deadwoods. | |
| Supervisors will now have a tool to proactively address issues before they escalate, rather than managing full-blown crises as they do now. | |
| Head Nurses are often stressed process owners, caught between nurses and management. Missed procedures or medications frequently lead to escalation & issues. By allowing the Head Nurse to preschedule all procedures and medications, tasks are created automatically at the right time, ensuring they are completed without depending solely on a nurse’s memory or individual commitment. | |
| Nurses often escape scrutiny due to scarcity, making them indispensable. This lack of transparency neither rewards high performers nor identifies underperformers. Consequently, teams can become burdened with deadwoods as talented individuals leave unrecognized, undermining team building and long-term sustainability in the hospital industry. | |
| Patients naturally expect exceptional care and display varied behavioral responses based on their condition and experience. It is in the hospital’s best interest to ensure that every patient receives timely attention, and that all procedures and medications prescribed by the doctor are followed meticulously. Otherwise, even with the best doctors, poor execution of care can complicate the patient’s condition and significantly affect satisfaction levels. In many hospitals, negative feedback often stems not from medical treatment, but from gaps in nursing attention and behavior. |
| The process begins by assigning a unique number, such as *700, for the Nurse Calling System (NCS) across the hospital. When any room dials this number, the call is automatically routed to the appropriate Nurse Station. | |
| Nurse Calling System (NCS) is assigned a turnaround time (TAT), which is central to triggering escalations to the assigned manager for proactive action. Initially, management can set achievable TATs based on limited data and fine-tune them over time to align with patients demands. | |
| The Nurse Station can function in both manned and unmanned modes. Every patient call automatically creates a task that is displayed on a smart TV screen for immediate visibility. When an attendant is available, they can take instructions directly from the patient. In unmanned or busy situations, an automated reassurance message is played, informing the patient that their request will be attended to within the defined turnaround time (TAT) before the call is disconnected. | |
| All the generated tasks are closed at the patient room confirming the closure of the Nurse Calling System (NCS) task genuinely. | |
| The Pre-scheduling option allows the Head Nurse to schedule future patient procedures, such as administering medications, changing saline, or any task requiring nurse assistance. Once pre-scheduled, the system automatically converts these into current tasks at the specified time, issuing reminders to ensure timely attention. This process ensures that patient care requirements are met consistently, rather than relying solely on the commitment of the nurses, improving accountability and reducing the chances of missed procedures. |
| Patient feedback is an automated unmanned voice recording option for the patient to record his feedback over an intercom number well publicised and prominently displayed in the room. This serves two purposes: encouraging positive feedback and providing a convenient mechanism for patients to raise grievances during their stay. | |
| All feedback received from patients reviewed by senior personnel, such as managers, and shared with the respective coordinator for further input. Customer feedback is generally regarded as objective and unbiased by all, fostering a positive response and a commitment to improvement. | |
| We recommend adding a speed dial that connects directly to the manager's mobile, complementing the feedback process. This option, though rarely will be used by guests, instills a sense of accountability in the team, motivating them to avoid negative feedback and preventing the exposure of inefficiencies or unacceptable behavior. |
| Cost-Effective & Versatile: Com1 offers a cost-effective appliance ideal for basic PBX applications supporting up to 2000 extensions and call center operations with up to 25 agents. | |
| Locally Serviceable Hardware: Features a 2U rack-mountable design with an inbuilt database backup and restore option, using standard, globally available components for easy maintenance. | |
| For Critical Applications: For mission-critical operations or those involving predictive dialing or ACD with more than 25 agents, customers are advised to use their own high-performance hardware for optimal reliability. | |
| Hard Disk Capacity: The system comes equipped with a default 256 GB hard disk, capable of storing up to 40,000 hours of conversation recordings—sufficient for most applications. However, customers requiring additional storage can opt for higher-capacity hard disks at the time of order, available at an additional cost. | |
| Network Interface Card: The system comes with a default onboard network card and an additional PCI-based network card, suitable for connecting VPN-based SIP trunks provided by Indian telecom operators. If the customer requires multiple SIP trunks from different providers, extra LAN cards can be added to the appliance as needed. These must be specified at the time of order and are available at an additional cost. |
| S.No | Item | Brand | Specification |
|---|---|---|---|
| 1 | 2U Metal Cabinet with Rack Mounting Kit | - | - |
| 2 | Motherboard | PowerX or Equivalent | H81 |
| 3 | Harddisk | Crucial or Equivalent | 256 GB SSD nvme |
| 4 | SMPS | Fingers or Equivalent | Mini ATX |
| 5 | RAM | - | DDR3 PCL |
| 6 | Processor | intel | i3 (Lesser than 5 th Generation) |
| 7 | LAN Card | - | Gigabit - Single Port - Pci Express |
| Component | Description | Version | Source | License | Dependencies | Protocols |
|---|---|---|---|---|---|---|
| Operating System | Base OS hosting the IP PBX system | Rocky Linux 9.x | RESF (Rocky) | GPL | Kernel 5.x | N/A |
| Database | Stores PBX configs, CDR, logs, Solution Data | MariaDB 10.x | MariaDB Foundation | GPL | mariadb-libs | SQL |
| Telephony Engine | SIP engine, call routing, media | Asterisk 18 LTS | Digium / Sangoma | GPL | pjproject, jansson | SIP, PJSIP, RTP, Opus, G.711, G.729 |
| Web Server | Hosts admin UI & REST services | Apache 2.4 | Apache Foundation | GPL | mod_php, OpenSSL | HTTP/HTTPS |
| Web UI | Admin PBX interface | Custom | Internal | Proprietary | PHP 8.x, NodeJS | HTML5, JS |
| Reporting Engine | CDR reports, queue reports & Solution Reports | Custom | Internal | Proprietary | MariaDB, PHP modules | CSV, PDF, XLS |
| S.No | Name | Model | Description |
|---|---|---|---|
| 1 | EXT100 | Extension 100 | This is the basic software on which all solutions are built. This is mandatory before you select any of the following solutions. (Built in 100 SIP Extension) |
| 2 | EXT1000 | Extension 1000 | This is the basic software on which all solutions are built. This is mandatory before you select any of the following solutions. (Built in 1000 SIP Extension) |
| 3 | EXP100 | Expansion 100 | This is expansion licence for IPPBX Software, to expand by 100 extensions to a maximum of 900 extensions (Max 8 Licence per system) |
| 4 | EXP1000 | Expansion 1000 | This is expansion license for IPPBX Software (Ent) to expand by 1000 extensions to a maximum of 8000 extensions (Max 7 Licence per system) |
| 5 | CCS | Call Centre Suite | This License is for Outbound Call Centre Solution. In case customer looking for Predective, Progressive or preview dialling using more agents. |
| 6 | CCS-L | Call Centre Suite-Light | This License is the lighter version for Outbound Call Centre Solution. In case customer looking for Predective, Progressive or preview dialling for not more than 5 agents. |
| 7 | ACD | Inbound CCS | This Licence is for Inbound Call Centre Solution. This is needed only if customer is going to employ dedicated agents to receive incoming calls. |
| 8 | ACD-L | Inbound CCS-Light | This Licence is the lighter version for Inbound Call Centre Solution. This is needed only if customer is going to employ dedicated agents to receive incoming calls restricted to a maximum of 5 agents. |
| 8 | DEVOPT | Developer Options | This Licence will activate paid API capabilities that will give Ringing, Attended and Hangup events for Incoming and Outgoing Calls using Webhooks. Also has various API funcationality that could be useful for various telephony CRM integration |
| 10 | CUSTLOGO | Customer Logo | If any customer prefers to display their own logo instead of the brand logo, they have the option to purchase this license and upload their logo. Once uploaded, it will automatically replace the brand logo across all designated logo points. |
| 11 | FIREALARM | Fire Alarm | This license integrates with the fire alarm control panel to monitor selected sensors. In case of an alert, it can play a predefined voice file over the public address system, call designated people with a preset message, and send notifications - such as WhatsApp messages or emails - detailing the sensor, area of operation, and nature of the threat. |
| 12 | SERDSK | ServiceDesk | The Service Desk is a versatile solution that provides control over hotel room services, doubles as a nurse call station in hospitals, and supports predefined service requirements in corporate environments. It features prominent displays, an escalation matrix with email and WhatsApp notifications, and a powerful reporting module, delivering a complete task management solution. |
| 13 | SURVEY | Survey Dial | This Licence is to Voice blasting of individual files or data merge and do customised voice announcements, imported from excel or updated using an API |
| 14 | TALLYINT | Tally Integration | This integrates with Tally accounting software to automatically update outstanding balances and provides a complete phone follow-up module. It is especially useful for distributors managing multiple dealers and bills, enabling seamless tracking of regular payments across several agents. |
| 15 | TICKETING | Ticketing | This provides a comprehensive, fully customizable ticketing module that integrates seamlessly with our call center solution and CPS. It includes email and WhatsApp integration, multiple escalation levels, TAT compliance, and exhaustive reporting - offering all the features of a professional ticketing solution. |
| 16 | VIREXT | Virtual Extension | Virtual Extension enables the creation of multiple user accounts with individual usernames and passwords. Users can make calls within daily, weekly, or monthly national or international minute budgets, while comprehensive reports track usage and ensure budget compliance. |
| 17 | STICPRO | Sticpro | StickPro captures visitor photos, tracks people inside premises, detects unauthorized movement, and integrates with attendance systems. It maps entries to a database for intelligent reporting and sends instant email and WhatsApp alerts for exceptions - offering security insights beyond standard CCTV. |
| 18 | HGHAVL | High Availability | This license enables synchronization between two identical systems, ensuring that both the database and voice files remain continuously updated. In the event of a primary server failure, all terminal equipment connected to it will automatically register with the secondary server, ensuring seamless failover and uninterrupted operation. |
| Company | Contact | Mobile | |
|---|---|---|---|
| Trust Marketing | Periathambi | 8144433333 | thambi@trust.co.in |
| Trust Solution | Suresh | 9884089999 | sales@trustsolutions.co.in |
| Aspire Systems And Solution | Karthikeyan | 9677166614 | karthik@aspiresystemsandsolutions.in |
| Dacom Solutions | Palanikumar | 7397377950 | sales@dacom.in |
| Vasani Enterprises | Vasani | 8080717183 | ve@vasanis.com |
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