Cars India
Cars India “Crescent Auto Repairs & Services India Pvt Ltd” is Chennai’s premier dealer of Maruti Suzuki India Ltd. (MSIL) since 1995. This pinnacle position was achieved by sheer dint of hardwork and dedication for almost two decades. From the modest beginning, the dealership has grown to a mammoth scale of 4 Showrooms, 6 Workshops, 4 Bodyshops and 4 Maruti Driving Schools.We are an ISO 9001 certified company providing Sales and after sales Service with state of art equipment and well trained manpower. ‘Customer delights through efficient and timely service ‘is our motto. With burgeoning sales of around 4000 cars per annum, the company services 60,000 cars in a year with immaculate customer satisfaction levels.
| Location | Old Hardware | Telecom Resource | Extensions | Telecom Spend | Remarks |
| Nandanam Old | Samsung Os 500 | Airtel - PRI | 32 | 10000 | |
| Ambattur | Samsung Os 100 | Airtel - PRI | 32 | 10000 | |
| Adyar | Samsung Os 100 | Airtel - PRI | 16 | 10000 | |
| Kotturpuram | Samsung Os 100 | Airtel - PRI | 8 | 10000 | |
| Valasaravakkam | Samsung Os 100 | Airtel - PRI | 16 | 10000 | |
| Kottivakkam | Matrix PE 6s | Airtel - PRI | 32 | 10000 | |
| Gerugambakkam | Matrix NE | BSNL - PSTN | 16 | 4000 |
| Nil | New Hardware | Telecom Resource | Extensions | Telecom Spend | Remarks |
| Nandanam HO | Com1 IP 500 | Airtel - PRI | 90 | 20000 | 2 PRI Lines with 60 Channels |
| Nandanam Old | Dinstar FXS | Nil | 32 | 0 | Connected to central server with FXS sharing the PRI line |
| Ambattur | Dinstar FXS | Nil | 32 | 0 | Connected to central server with FXS sharing the PRI line |
| Adyar | Dinstar FXS | Nil | 16 | 0 | Connected to central server with FXS sharing the PRI line |
| Kotturpuram | Dinstar FXS | Nil | 8 | 0 | Connected to central server with FXS sharing the PRI line |
| Valasaravakkam | Dinstar FXS | Nil | 16 | 0 | Connected to central server with FXS sharing the PRI line |
| Kottivakkam | Dinstar FXS | Nil | 32 | 0 | Connected to central server with FXS sharing the PRI line |
| Gerugambakkam | Dinstar FXS | Nil | 16 | 0 | Connected to central server with FXS sharing the PRI line |
| Redhills | Dinstar FXS | Nil | 16 | 0 | Connected to central server with FXS sharing the PRI line |
| Porur | IP Phone | Nil | 1 | 0 | Connected to central server with Ip Phones sharing the PRI line |
| Thiruthani | IP Phone | Nil | 3 | 0 | Connected to central server with Ip Phones sharing the PRI line |
| Challenges | Benefits |
| Telecom Spend : Rs 10,000 minimum PRI rental in every location which the free calls were mostly unutilsed in every location, with a total spend of Rs 64,000/- per month. | Telecom Spend : With the new setup of centralised 2 PRI Lines in HO shared among all old and new branches incurred Rs 20,000/- per month with fully utilised free calls, a saving of whopping 69% savings in telecom expenses. |
| Huge telecom spend due to separate telecom resources in each location | Huge telecom savings due to centralisation of telecom resources |
| Underutilised minimum freecalls in each location | With centralised telecom resources & optimised local resorces, no more underutilisation of free calls |
| Nearly 8 of total location had exclusive Telephone operators to transfer incoming calls, an expenses of Rs 1,20,000/- per month. | After centralised resources, the entire telecom traffic is managed by 2 Telephone operators @ HO using our PC Based operator console more effectively a whopping monthly savings of nearly Rs 90,000/- per month. |
| Multiple Epabx in multiple location, difficult to track and manage | Single Epabx with Fxs in other location makes it easy to manage |
| Multiple Epabx, Multiple AMC - Huge recurring service cost | Single Epabx, Single AMC - Huge savings in recurring service cost |
| Frequent failure of old Epabx due to aging - disrupting our day today operation | Trouble Free Com1 Ip Pbx - No more day today distruption |
| Customer Name | MANIMARAN.R |
| Customer Mobile | Will be provided on request |
| Customer Email | edp@carsindia.in |
| Customer Experience | "With multi telecom lines & EPABX in every location we were having hell of a time in managing all, in fact we had an exclusive resource to troubleshoot this as part of our IT team. With 6 PRI lines and rentals close to 65,000/- per month got reduced to 20,000/- per month with 2 PRI lines, a whopping 69% savings month on month. Not just that single Com1 Ip Pbx in place of 8 other EPABX helped us do away with our Exclusive resource managing this network, another saving of Rs 20,000/-. With centralised telephone operator than seperate location wise operator saved another 90,000/-. In total we are having a near 1.5 lakhs savings month on month with near 'Zero' faults. With respect to after sales service, we have had no issues with them in over 25 years of association right from our Accord system in Nandanam" |
