Versatile ACD

Com1 ACD is versatile that supports for both high volume call centers where up-front automation and efficiency in handling calls is required, as well as lower volume, specialized call centers where agility and unique responses are needed.

Skill Based Routing

Com1 ACD supports Queue Prioritization for service differentiation, Skills Based Routing with agent skill levels for handling calls from skills based queues, as well as Unified Queues for skills association at call level.